Payment Methods:
QuickNet currently accepts either checks^* or credit cards as a payment method for accounts. The credit cards we accept are Visa, MasterCard, Discover, and American Express. Hardcopy Bills are not sent out for monthly accounts. We do usually send out email reminders for check customers, but it is not an absolute. It is the responsibility of the customer who wishes to pay by other ways than a credit card to make sure that the funds are received by Quicknet prior to the service month. Quicknet is not responsible for any errors by the Post Office, or any other delivery agent.

 ^*There is a $20 fee for all bounced checks.

Bill Amount:
The amount of your bill is dependant on what service you have. These prices can be obtained from either our Services or Hosting pages.

Due Dates:
Credit card payments will be swept on the day service begins. If you wish to pay by any other means, funds are to be received by Quicknet prior to the start of service. It is possible for corporations to be invoiced if multiple months are billed simultaneously and clearance is obtained by the Quicknet business office..

Monthly access accounts that pay by credit card will be charged on the last business day of the previous month we will be providing service. The deposit of those funds will be on the first of the service month. If you are paying by any other means, Quicknet is to recieve payment by the last business day of the previous month we supply service. If payment is not received by that day, service will stop on the afternoon of the last calendar day of the service month..

Six month and yearly accounts will receive an email reminder seven days prior to the end of the month. This reminder is sent to your QuickNet email address unless another email address is provided. This is only a reminder. Quicknet will do its best to try and contact six month or annual accounts. However if for what ever reason we do not contact you, the account still falls under the payment rules. This means if payment is not received during your last month of service, it will be stopped in the afternoon of the last calendar date of your service term.

Payment Address:
All payments should be mailed to QuickNet's Columbus, OH office at:

QuickNet
PO Box 4115
Dublin, OH  43016

Non-Payment:

• Any user account who is delinquent with their payment will have their access account and quicknet email disabled. Quicknet is not responsible for any lost email during any deliquent period
• Any account whose Credit Card that is automatically billed each month, that either declines or has an expired date on our system, will be disabled, without notice, upon the card being declined. Quicknet is not responsible for connections or email for your account while it is disabled.
  
  

Account Cancellation:
All cancellation requests must be submitted to QuickNet's Columbus, OH office in writing, by mail, fax, or email, prior to the account being terminated.
Any cancellation notice received after the first of a month will not go into affect until the end of the month. In other words, if you do not notify us prior to the first and your credit card is charged for that next month, we will not refund your money for that month.

Again- if you wish to cancel service, it must be at some point prior to the service month.

There are no monetary refunds for accounts. If you decide to cancel during a longer term contract, i.e. six months or one year, Quicknet will not forward back any unused portion. You can transfer the remainder of what you have accrued to any other Quicknet service for which you qualify, i.e. email only. Upon change of service, we will charge the monthly rate to any months used (not the discounted amourtized amount of what was paid) and you can then use the balance toward other services. For example, if you take a six month dial-up account for $99, which averages $16.50 per month, and decide to move to an email only account after three months, Quicknet will apply the full monthly rate of $18, for a total of $54 for the three months used, deduct that from the $99 paid, which leaves a total of $45 you can apply to other services.

Again- there are no refunds. You can only apply the differential for use of other Quicknet services, or simply maintain your current service until the end of the term.

For DSL Customers: Quicknet maintains ownership of the dsl modem, filters and lines. When service is terminated by the customer or Quicknet, for what ever reason, the equipment will be returned. If it is not reutrned within two weeks of service termination, the customer will pay to Quicknet the sum of $500. If Quicknet needs to go to court to collect either the equipment or the funds for the equipment, the customer is liable for all attorney and court costs associated.

Please direct any other billing questions to billing@qn.net

or call our main office at 614-781-1200.